We are glad you asked!
When you submit a E-Mail or a Request it passes along information to our CRM (Customer Relations Manager) Then a Trigger occurs relaying the information to our Order Desk who auto assigns the ticket to a Customer Advocate. You Advocate collects and reads all your information shared such as your Name, Email/Request, past requests, and more. Then your request/email is routed to a department based Guru. When a Guru is assigned a ticket they add some Macros (Rules) then reach out to you. Once they have satisfied your needs they close the ticket (No further action needed) and the cycle repeats.